Travelers Aid Chicago



Who We Are:

Travelers Aid Chicago is a program that provides resources and referrals, crisis intervention and protective travel services to over 500,000 passengers traveling through Chicago’s O’Hare International Airport each year. Services are provided by trained social service staff and dedicated volunteers.


A helping hand along the way.





Since 1851, Travelers Aid has worked around the world to help passengers in crisis. At Chicago O’Hare, we help vulnerable travelers who need guidance and support during their trip, helping them create a safe, viable plan to arrive at their destination.


Some of the populations we serve.

  • Refugees, immigrants, and international visitors
  • Passengers with special needs
  • Runaways returning home
  • Those fleeing humanitarian crises (e.g. natural disasters and violence)
  • Stranded passengers
  • Passengers under duress (e.g. an emotional breakdown)
  • Inexperienced/first time travelers
  • Victimes of theft at O’Hare Airport


Office hours & Location:

Our office is open 360 days a year. Depending on availability, we may take requests for services outside standard hours.

Office Hours
Monday-Friday: 8:30am-9pm
Saturday and Sunday: 10am-9pm

Information desk hours:
Monday-Friday: 9am-8:30pm
Saturday: 10:30am-7pm
Sunday: 11am-7pm

Travelers Aid Chicago
O’Hare International Airport
Terminal 2
PO Box 66019
Chicago IL, 60666

Phone: 773-894-2427
Fax: 773-686-7564

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Services Offered
Eligibility Criteria
Applying for Services
Referral and Intake
Contact Information
Walk Ins Accepted
Additional Information