Travelers Aid Chicago

Provides crisis intervention, information and social services to travelers and visitors of Chicago’s O’Hare International Airport (ORD). Over 155 Travelers Aid volunteers staff the information desks in O’Hare’s domestic and international terminals and, each year, the volunteers and staff assist almost 900,000 passengers, providing information about both the airport and the Chicago area. Protective Travel Services (PTS) are provided to vulnerable or at-risk travelers who need guidance, support or advocacy as they travel through O’Hare, including: refugees, repatriates, passengers with special needs, youth who have run away and/or are returning home, recipients of humanitarian aid, Military Severely Injured passengers, passengers with developmental delays, and others. Crisis Intervention services work with travelers in crisis to create a safe, viable plan. These persons are often novice/inexperienced travelers, travelers experiencing traumas, weather delays or flight cancellations, passengers experiencing extreme stress or anxiety, and persons who lack monetary resources. More info.

Acronyms / Alternate NamesTAC
CompanyHeartland Human Care Services
DivisionHousing and Health
Services

Provides information to travelers (anyone traveling through O’Hare Airport. Provides Protective Travel Services (PTS) to vulnerable at-risk travelers who need guidance, support or advocacy. Provides Crisis Intervention to travelers in crisis and helps them to create a safe, viable plan and move from crisis to stability. Services outside our standard hours depend on availability.

TAC volunteers speak a combined total of 34 languages (aside from English, most commonly requested are Mandarin, Spanish, Korean, French, Hindi and Arabic)

LanguagesEnglish, Spanish, French, Arabic, Hindi, With advanced notice, Heartland Alliance services can be provided in more than 35 different languages.,
Eligibility

Travelers Aid Chicago provides three main types of services at O’Hare International Airport: general information, crisis intervention, and Protective Travel Services (PTS).

GENERAL INFORMATION: No eligibility requirements for travelers to receive general information during available hours.

CRISIS INTERVENTION: No eligibility requirements for travelers to receive crisis intervention services during TAC hours. TAC routinely provides this service to novice and inexperienced travelers, passengers impacted by trauma, persons lacking monetary resources, and travelers experiencing weather delays or flight cancellations, bereavements, emotional breakdowns, and victims of theft.

PROTECTIVE TRAVEL SERVICES (PTS): PTS services are arranged via an online application available here: https://fs30.formsite.com/travelersaid/PTSapplication/index.html This service provides assistance for eligible refugees, repatriates, passengers with special needs, youth who have run away from home, recipients of humanitarian aid, Military Severely Injured, passengers experiencing illness and trauma, passengers with developmental delays, and Department of State international visitors.

Referral / Intake

Varies – see Eligibility

Application

Varies – see Eligibility

Appointments / Walk-ins

No appointments for information or crisis intervention. PTS is often pre-arranged. Our office is open 359 days a year. Depending on availability, we may take requests for services outside standard hours.

WaitlistYes
Fees

None

AddressTerminal 2, O’Hare Airport
Chicago IL 60666
USA
Community: O'Hare
Directions

O’Hare International Airport, Terminal 2, upper level, PO Box 66019, Chicago, IL 60666

Hours

Monday – Friday 8:30 AM – 9:00 PM
Saturday – Sunday 10:00 AM – 9:00 PM

Info Desk Hours
Monday – Friday 9:00 AM – 8:30 PM
Saturday – Sunday 10:30 AM – 7:00 PM

Contact First NameCarol
Contact Last NameKing
Contact Position / Job TitleSenior Manager, Travelers Aid Chicago
Contact Phone773-894-2427
Contact Emailtravelersaid@heartlandalliance.org