Supportive Housing Services

The Supportive Housing Services program of Heartland Human Care Services provides case management to formerly homeless or at-risk of homelessness residents living in four Heartland Alliance subsidized apartment buildings. The social services program model is designed to assist residents in reaching housing stability and to promote personal growth, well-being and self-sufficiency. Services consist of case management, employment and career development, financial literacy programs, substance use counseling and housing services. To qualify for Supportive Housing Services, an applicant must be homeless or at risk of homelessness and meet the building entrance criteria. Annually, SHS serves almost 250 single adults across four buildings located on Chicago’s near West, West and South sides.

Acronyms / Alternate NamesSHS
CompanyHeartland Human Care Services
DivisionHousing and Health

Case management, employment support, service planning and assessment, financial literacy services, assistance with public benefits systems, life skills, mental health and substance use counseling, eviction diversion, crisis intervention, transportation, group education, and referrals to other services such as primary care and legal.

LanguagesEnglish, Spanish, With advanced notice, Heartland Alliance services can be provided in more than 35 different languages.,

Must be homeless or at risk of homelessness at entry to building; must reside in Heartland Housing building where services are provided (e.g. referred from the Chicago Housing Authority or building-based waiting list)

Referral / Intake

• Requires housing application with Heartland Housing and placement on waiting list if eligible
• Social services assessment follows notice that applicant is being considered for housing
• Residents are referred from the CHA (Chicago Housing Authority) waiting list or the building’s internal waiting list.


Services available only at four Heartland Housing sites.

Appointments / Walk-ins

Appointments are required to receive services. This program does not accept walk-ins.


Monthly rent based on income; Market-rate apartments available

Address4411 N Ravenswood Ave
Chicago IL 60640

One block east of Montrose CTA Brown Line stop or take bus #78


Monday – Friday
8:30 AM – 5:00 PM

Contact First NameCorie
Contact Last NameDarling
Contact Position / Job TitleManager, Supportive Housing Services, Neon and Homeless Prevention