Acronyms / Alternate NamesInternational FACES, IFACES
CompanyHeartland Alliance Health
DivisionRefugee Services
Services

Psychiatric assessment/treatment, individual and family psychotherapy and counseling, group counseling/psychotherapy; individual and group expressive arts therapy; case management; interpretation; outreach and engagement; Case management; access to benefits and entitlements; linkage to primary care and dental services; psychiatric assessment and medication; individual adult and child counseling for trauma and mental illness; family counseling for trauma and mental illness; skills and therapy groups for those with a mental illness or co-occurring substance use disorder; expressive therapies.

LanguagesFrench, Arabic, Bosnian, Hindi, Lingala, Malay, Malayalam, Swahili, Tamil, Telugu, Urdu, With advanced notice, Heartland Alliance services can be provided in more than 35 different languages.,
Eligibility

Children, adults and their families are eligible for International FACES if they meet at least two of the following criteria: have refugee or asylee immigration status and have resided less than 60 months in the Unites States, are struggling with traumatic disorders or serious emotional disorders associated with their refugee or asylee status, and/or are seriously mentally ill refugees in need of supportive services and case management.

Children, adults and their families are eligible for International FACES if they meet at least two of the following criteria: (1) Have refugee or asylee status, and have resided fewer than 60 months in the United States, (2) are struggling with traumatic disorders or serious emotional disorders associated with their refugee or asylee status, (3) are refugees who have a serious mental illness who need supportive services and case management.

Referral / Intake

No referral necessary. Must meet eligibility criteria.

Application

Contact the Supervisor of Clinical Services at 773-751-4098

Appointments / Walk-ins

This program takes appointments. Appointments are required to receive services. This program does not accept walk-ins.

Fees

No charge for newly arrived refugees (under 5 years in the US), then sliding scale based on income

Address4750 N Sheridan
Chicago IL 60640
USA
Community: Uptown
Directions

Uptown neighborhood; 2 blocks east of Lawrence CTA Red Line stop or take the #81 Lawrence bus to Lawrence and Sheridan Rd

Hours

Monday – Friday
8:30 AM – 5:00 PM – Staff may also do outreach and move visits outside of these hours

Contact First NameAmy
Contact Last NameDix
Contact Position / Job TitleSupervisor, Clinical Operations, IFACES
Contact Phone773-751-4098
Contact Emailadix@heartlandalliance.org