Central Referral System Outreach

HHO provides outreach and engagement services to individuals who are chronically homeless and who have been identified as the most vulnerable. The Vulnerability Index is used to identify these individuals based on the presence of live diseases, end-stage renal disease, HIV+/AIDS, age over 60 years, history of cold weather injury, three or more emergency room visits in the previous 3 months, 3 or more emergency room or inpatient episodes in the past year, and tri-morbidity.

Acronyms / Alternate NamesCRS
CompanyHeartland Alliance Health

Outreach, engagement services, referrals

LanguagesWith advanced notice, Heartland Alliance services can be provided in more than 35 different languages.,

Individuals who are eligible for this program must be eighteen or older, experiencing chronic homelessness and have a mental illness or substance use disorder.

Referral / Intake
Appointments / Walk-ins

This program accepts walk-ins on Wednesday Afternoons – 2:00 PM – 4:00 PM

Address4750 N Sheridan
Chicago IL 60640
Community: Uptown

Uptown neighborhood; 2 blocks east of Lawrence CTA Red Line stop or take the #81 Lawrence bus to Lawrence and Sheridan Rd
Resource Center is on the 5th floor


2:00 PM – 4:00 PM

Contact First NameYolonda
Contact Last NameTownsend-Harper
Contact Phone773-766-7053
Contact Emailyharper@heartlandalliance.org