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Who We Are:

Travelers Aid Chicago is a program that provides resources and referrals, crisis intervention and protective travel services to passengers traveling through Chicago’s O’Hare International Airport. Each year, trained social service staff and dedicated volunteers assist more than 600,000 travelers.

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A helping hand along the way.

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Protective Services

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Since 1851, Travelers Aid has worked around the world to help passengers in crisis. At Chicago O'Hare, we help vulnerable travelers who need guidance and support during their trip, helping them create a safe, viable plan to arrive at their destination.

Some of the populations we serve.

  • Refugees, immigrants, repatriates, and international visitors
  • Passengers with special needs
  • Runaways returning home
  • Severely injured military passengers
  • Those fleeing humanitarian crises (e.g. natural disasters and violence)
  • Inexperienced/first time travelers
  • Victims of theft at O'Hare Airport

Office hours & Location:

Our office is open 359 days a year.

Office Hours
Monday-Friday: 8:30am-9pm
Saturday and Sunday: 10am-9pm

Information desk hours:
Monday-Friday: 9am-8:30pm
Saturday: 10:30am-7pm
Sunday: 11am-7pm

Travelers Aid Chicago
O’Hare International Airport
Terminal 2
PO Box 66019
Chicago IL, 60666

Phone: 773-894-2427
Fax: 773-686-7564
travelersaid@heartlandalliance.org

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