Travelers Aid Chicago provides travel information, crisis intervention, and Protective Travel Services (PTS) to vulnerable and at-risk travelers from an airside office at O'Hare International Airport in Terminal 2. Satellite booth locations are located inside security in each of the three domestic terminals.
| Services Offered: |
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| Eligibility Criteria: | Passenger (s) arriving or departing O’Hare International and Domestic Terminals |
| Fees: | -- |
| Applying for Services: | Contact program to apply for Individualized Protective Travel Services for special needs passengers. Arrangements require 7 days notice. |
| Referral and Intake: | No assistance available for Return to Residence or financing travel.
For volunteers who are logging in to see their schedules, click here. |
| Contact Information: | Phone: 773.894.2427
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| Address: | O'Hare International Airport |
| Directions: |
Take the CTA Blue Line to O'Hare Airport. |
| Hours: | • Monday – Friday 8:30 a.m. – 9:00 p.m. |
| Languages: | With advance notice, Heartland Alliance services can be provided in more than 35 different languages. |
| Appointments: | This program takes appointments. |
| Walk In Accepted: | This program does accept walk-ins. |
| Program Aliases: |
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| Additional Information: | -- |
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