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International Family, Adult, and Child Enhancement Services (FACES)

International Family, Adult, and Child Enhancement Services (FACES) provides comprehensive, community-based mental health services for refugee, asylee and asylum-seeking children, adults, and families suffering from trauma or emotional disorders. Services include individual and family counseling, assistance accessing benefits and entitlements, expressive therapies, linkages to primary and dental health care, and case management. International FACES staff respect each culture's definition of family roles and recognize the importance of working with and strengthening the family structure. Services are offered in a linguistically and culturally appropriate manner, often conducted by staff from the same culture as the family or with trained interpreters. Outreach and engagement strategies help educate participants about the value of mental health services, as well as providing linkages to other specialized services.



Services Offered:
  • Outreach and engagement
  • Case management
  • Access to benefits and entitlements
  • Linkage to primary care and dental services
  • Psychiatric assessment and medication
  • Individual adult and child counseling for trauma and mental illness
  • Family counseling for trauma and mental illness
  • Skills and therapy groups for those with a mental illness or co-occurring substance use disorder
  • Expressive therapies
   
Eligibility Criteria:

Children, adults and their families are eligible for International FACES if they meet at least two of the following criteria:

  • Have refugee or asylee status, and have resided fewer than 60 months in the United States
  • Are struggling with traumatic disorders or serious emotional disorders associated with their refugee or asylee status
  • Are refugees who have a serious mental illness who need supportive services and case management 
   
Fees:

Sliding scale based on income.

   
Applying for Services:

Contact the Clinical Manager of Outpatient Services at 773.751.4188.

   
Referral and Intake:

No referral necessary. Must meet eligibility criteria.

 

   
Contact Information:

Phone: 773.751.4188
Fax: 773.751.4174
E-mail: refugeemhas@heartlandalliance.org 

   
Address:

4750 North Sheridan Road
Suite 500
Chicago IL 60640

   
Directions:

Uptown neighborhood

Two blocks east of Lawrence CTA Red Line stop, or take the #81 Lawrence bus to Lawrence and Sheridan Road. 

   
Hours:

Outpatient services staff are available from 8:30 a.m. to 5 p.m., Monday-Friday. Staff may also do outreach and home visits outside of these hours. Walk-ins are not permitted; see below for information on applying for services.   

   
Languages:

Languages spoken by staff: 

  • French
  • Russian
  • Bosnian
  • Serbian
  • Spanish
  • Arabic
  • Hebrew
  • Swahili
  • Somali
  • Tigrinya
  • Amharic
  • Oromo
  • Lingala

Services provided in the following languages: 

  • French
  • Russian
  • Bosnian
  • Serbian
  • Spanish
  • Arabic
  • Hebrew
  • Swahili
  • Somali
  • Tigrinya
  • Amharic
  • Oromo
  • Lingala 

With advanced notice, Heartland Alliance services can be provided in more than 35 different languages.

   
Appointments:

This program takes appointments.

Appointments are required to receive services.

Contact the Clinical Manager of Outpatient Services at 773.751.4188 to verify eligibility and to coordinate intake or initial contact with an outreach worker.

   
Walk In Accepted: This program does not accept walk-ins.
   
Program Aliases:
  • IFACES
  • International FACES
  • FACES
  • Refugee Mental Health
  • Bosnian Mental Health
   
Additional Information:

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